Customer Service Representative Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements
- HSC/Graduation with 6 months BPO Exp
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Email Id md.nadeem@epicentertechnology.com
- Number- 8149460589
This job is provided by Shine.com
Desired Skills and Experience
“international call center”, “customer service”, non-voice, “customer support”, service, “inbound process”, customer, “international bpo”